Arno River in Florence

Frequently Asked Question

At what time are Check-In and Check-out?
Check-in is from 4:00 pm to 7:00 pm, after this time there is an additional fee of €40.00.
Room delivery is guaranteed starting from 4:00 pm.
Check-out is at 9:30 am, extendable upon request at our discretion based on availability.

Are the prices per person or per apartment?
The prices you find on the website are per apartment per night.

Do I have to pay a deposit at the time of booking?
At the time of booking, a deposit equal to 30% of the total amount of the stay will be required. You can make the deposit payment by bank transfer or credit card.
The balance of the stay is required at least 7 days before arrival.

Which credit cards are accepted?
Accepted credit cards are Visa, Mastercard, Maestro, and Bancomat.

What is included in the apartment price?
Prices include Wi-Fi, hairdryer, courtesy set, dishwasher, washing machine (in apartments where specified).
The city tax of €5.50 per person per night is not included in the apartment price

Do you offer WI-FI internet connection?
Certainly, the password will be provided at check-in.

How can we get to the property by car?
You will find all the directions on how to reach us by car on the location page.

How can we park the car?
Residenza Santa Croce is located in a "Limited Traffic Zone" (ZTL). We inform you that we have an agreement with GARAGE BARGELLO 500 meters (6 minutes walk) from our residence. The garage rate is NOT included in the booking and the price is €30 for 24 hours for regular cars (€35 for SUV-VAN and luxury cars) + €1 ZTL ticket per day. The service can be requested directly by the guest at the Garage showing the reservation and the code number with RESIDENZA SANTA CROCE. A manual car wash service and vehicle tank filling are also offered at an additional cost.

The Garage will be responsible for communicating the car's license plate to the Municipal Police after entering the ZTL. The communication must be made within three hours from entry!!!

The garage is open from 7:00 AM to midnight.

ATTENTION: To enter the city center, be careful not to enter bus/taxi reserved lanes.

Are pets allowed?
Sorry, but we cannot accept pets.

Is it possible to smoke in the apartment?
All our apartments are non-smoking.

How can we cancel or modify the reservation?
Cancellations and/or changes are free if requested within the specified terms during booking and must be communicated in advance by e-mail to

Some comments form guests, always welcome

Nice clean place next to Piazza Santa Croce. Close to good restaurants and pasticceria, and taxi stand at the piazza. The hosts Chiara and Francesco are wonderful, helpful and responsive. You can really see they make a great effort for guests to feel at home. Communication is easy.(Airbnb)

Perfect place for our weekend getaway! Nice apartment- Francesco was great and super easy to communicate with. Location was convenient to restaurants and night life. Would definitely recommend! (Airbnb) (Airbnb)